Refund policy

At Neboy's Plamo Kits (neboy.com.ph), we strive to ensure customer satisfaction with every purchase. Please read our Return and Refund Policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

1. Eligibility for Returns

  • Returns are only accepted for items that are defective, damaged, or significantly different from their description on our website.
  • Items damaged during transit are not eligible for return or refund. Any damage incurred during transit is not covered by us; claims must be addressed with the courier.
  • Change of mind is not eligible for return or refund.
  • All return requests must be made within 7 days of receiving your order. After this period, we cannot offer a refund or exchange.

2. Conditions for Returns

  • Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Items must be accompanied by a proof of purchase (order number, invoice, or receipt).
  • We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

  • We do not accept returns for items that have been opened, assembled, or used.
  • Sale items, gift cards, and special-order items are non-returnable and non-refundable.

4. Return Process

  1. Contact Us: To initiate a return, please contact us at [info@neboy.com.ph] with your order number, a description of the issue, and photos of the defective or damaged item.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and shipping instructions.
  3. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for any items lost or damaged during return transit. Please note that any damage incurred during transit is not covered by us; claims must be addressed with the courier.

5. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days. Please note that shipping costs are non-refundable.

6. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or provide a refund as needed.

7. Contact Information

For any questions or concerns about our Return and Refund Policy, please contact us at [info@neboy.com.ph].